Refunds & Money back guarantee

At GEGE, we're committed to providing diapers that are as gentle as they are effective. Our products are dermatologically tested, OEKO-TEX certified, and designed specifically for sensitive skin, so you can feel confident in choosing our products for your little one's comfort and health.

On this page Refund policy Return process Refund processing Additional information Get help

Refund Policy

Full Refund: We offer a full refund in cases of product damage or defects caused during manufacturing or shipping. Please contact our support team immediately if you receive a damaged or defective product.
- Refunds cover the product value but do not include original shipping costs.
- To receive a refund, the product must be returned within 14 days of delivery in its original, unopened, and undamaged packaging.
- Some of our products cannot be returned once their hygiene seal has been broken, for health and safety reasons. This applies to: diapers and pull-up pants; BOOBEES. Nipple SOS for breastfeeding; skincare and cosmetic products.
  
  If the product is still sealed, your full 14-day right of withdrawal applies. Damaged or defective products are always covered, sealed or not.
- To ensure it's production damage, we will require additional photo proof of the damage.

Return Process

Return Timeline: Packages must be returned within 14 days of delivery. Our team will ensure the package is successfully received.

Baltics — Latvia, Estonia, Lithuania

Returns are quick and automated! Upon delivery, you'll receive a QR code for easy returns through DPD Locker, making sending items back at your convenience simple.

Prefer to do it manually? Submit a return request.

Other regions

Return shipping costs are covered by the customer. To make this as easy as possible, we offer two options:

We arrange the return for you: We can book a DPD courier to collect your parcel directly from your address. Before we go ahead, we'll confirm the exact shipping cost with you (this varies by country). If you're happy with it, the courier fee will simply be deducted from your refund.
You arrange the return yourself: You can send the item back using any courier of your choice. Please keep your tracking number and ship the parcel to our warehouse address. Once we receive it, we'll process your full product refund.

To get started, please contact us at info@thegege.com or use the return request form on our withdrawal page.

Refund Processing

Refunds are typically processed within 14 days of receiving returned goods at our warehouse. Due to bank or payment system processing times, additional time may be required for the refund to appear in your account.

Refunds will be issued to the original payment method used (credit card or PayPal).
Refunds can take up to 10 business days to appear in your account.

Additional Information

The money-back guarantee is valid for up to 14 days after your purchase.
Refunds do not include original shipping costs.
If you need assistance at any stage, our support team is here to help at info@thegege.com. We're dedicated to ensuring your satisfaction and your baby's comfort!

Get help

Start a return yourself, or talk to us and we'll walk you through it. We usually reply within a few hours, Monday to Friday, 9:00-17:00.

Request a return Message us on WhatsApp

Or email info@thegege.com · Contact us

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