Refunds & Money back guarantee

At GEGE, we’re committed to providing diapers that are as gentle as they are effective. Our products are dermatologically tested, OEKO-TEX certified, and designed specifically for sensitive skin, so you can feel confident in choosing our products for your little one’s comfort and health.

Refund Policy

  • Full Refund: We offer a full refund in cases of product damage or defects caused during manufacturing or shipping. Please contact our support team immediately if you receive a damaged or defective product.

    • Refunds cover the product value but do not include original shipping costs.

    • To receive a refund, the product must be returned within 14 days of delivery in its original, unopened, and undamaged packaging.

    • Some of our products cannot be returned once their hygiene seal has been broken, for health and safety reasons.
      This applies to:
      diapers and pull-up pants;
      breast relief covers;
      skincare and cosmetic products. 

      If the product is still sealed, your full 14-day right of withdrawal applies. Damaged or defective products are always covered, sealed or not.

    • To ensure it’s production damage, we will require additional photo proof of the damage. 

Return Process

  • BALTICS (Latvia, Estonia, Lithuania): Returns are quick and automated! Upon delivery, you’ll receive a QR code for easy returns through DPD Locker, making sending items back at your convenience simple.

  • OTHER REGIONS: For returns outside standard regions, like Poland, please contact our support team in advance at info@thegege.com.

  • Return Timeline: Packages must be returned within 14 days of delivery. Our team will ensure the package is successfully received.

Refund Processing

Refunds are typically processed within 14 days of receiving returned goods at our warehouse. Due to bank or payment system processing times, additional time may be required for the refund to appear in your account.

  • Refunds will be issued to the original payment method used (credit card or PayPal).

  • Refunds can take up to 10 business days to appear in your account.

Additional Information

  • The money-back guarantee is valid for up to 14 days after your purchase.

  • Refunds do not include original shipping costs.

  • If you need assistance at any stage, our support team is here to help at info@thegege.com. We’re dedicated to ensuring your satisfaction and your baby’s comfort!

 

PARENTING CLUB
14/Jul/2026
Why Am I Not Getting Pregnant? What I Wish I'd Known Before I Started Panicking

There's a moment a lot of couples know without ever needing to say it out loud. Another month goes by, another test shows a single line, and you fold it into a scrap of tissue, drop it in the bin, and tell yourself you won't dwell on it. Then you spend the rest of the day thinking about almost nothing else.

Read more
30/Jun/2026
What Are Expectant and New Mothers Most Worried About? Insights from More Than 100 Mothers

It's two o'clock in the morning.

Your baby was born just a few days ago. You're trying to find a comfortable breastfeeding position while quietly asking yourself:

Read more
25/Feb/2026
How to Choose the Best Diapers for a Newborn?

The best diapers for a newborn are not just about convenience - they’re about safety, sleep, and your baby’s comfort in those first precious weeks. If you’re pregnant or a new mom with a baby under one month old, you probably have dozens of questions. Are these diapers safe? Will they cause a rash? Are they gentle enough for such sensitive skin?

In this guide, we’ll walk step by step through what really matters when choosing safe diapers for your baby, so you can make a calm, confident decision.

Read more
04/Feb/2026
Teething in Babies: The Phase No One Prepared Me for

Teething is one of the most emotionally challenging phases of the first year—often harder than parents expect. A real mother’s perspective on why baby teething feels so overwhelming, how to recognize the signs, and what truly helps during long, sleepless nights.

Read more