We are delighted that you are considering purchasing our products! Below you will find detailed information about our shipping rates, regions, available options, and return process.
We work with DPD Latvia as our primary delivery partner, as well as other trusted freight companies through the Swotzy logistics platform.
DPD has over 30 years of experience in European logistics and operates in more than 230 countries, ensuring:
-
fast and reliable delivery,
-
real-time tracking,
-
secure handling of every parcel,
-
convenient delivery options such as home delivery, parcel lockers, and pickup points,
-
easy and hassle-free returns.
In addition, Swotzy automatically selects the best carrier for each shipment based on destination, speed, and safety — working only with large, reputable transport companies.
This means your order is always handled by professionals, shipped quickly, and delivered safely.
Shipping Rates & Options
The final shipping cost will be determined at checkout based on the shipment weight and delivery destination.
Shipping Rates by Region:
|
Region |
Courier |
Pick-Up |
Delivery Time |
Subscription Delivery Terms |
|
LATVIA - Riga |
4.90 – 9.90 |
2.90 – 9.90 |
1-3 business days |
Free (Pick-up only) |
|
LITHUANIA, ESTONIA |
6.90 – 15.90 |
4.50 – 16.90 |
2-3 business days |
Free (Pick-up only) |
|
ZONE 1 (Italy, Germany) |
5.00 – 6.90 |
5.00 – 6.90 |
2-10 business days |
Free (Pick-up only) |
|
ZONE 2 (United Kingdom, Ireland) |
6.90 – 23.90 |
6.90 – 23.90 |
2-10 business days |
Free (Pick-up only) |
|
ZONE 3 (France, Norway, Slovenia, Hungary, Croatia, Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Slovakia, Finland, Switzerland, Germany, Sweden, Poland) |
11.90 – 62.90 |
11.90 – 62.90 |
2-10 business days |
€30.90 |
|
ZONE 4 (Zone 4 – Bulgaria, Greece, Ireland, Portugal, Romania, Spain) |
22.90 – 69.90 |
20.90 – 69.90 |
2-10 business days |
€33.90 |
Additional Charges for Shipments:
-
Estonia: €9.00 (Kihnu, Vormsi, Hiiumaa, Ruhnu, Saaremaa, Osmusaare, Piirisaare, Naissaare).
-
Lithuania: €22.00 (Curonian Spit).
-
Crete: €7.00.
-
Greek Islands: €17.00.
-
Norway: €25.00.
-
Switzerland: €18.00.
*DPD veic Pickup paku Sūtījumu piegādi tikai uz šādām Eiropas valstīm – Polija, Vācija, Beļģija, Nīderlande, Luksemburga, Francija, Somija, Zviedrija, Portugāle, Dānija, Spānija, Čehija, Ungārija, Īrija.
*Pickup maksimālais pakas svars uz Portugāli – 10kg, uz pārējām valstīm – 20 kg;
Order Tracking
Once your order has been shipped, you will receive shipping updates via email, including a tracking code. This tracking code allows you to monitor your parcel's journey easily.
You can track your parcel using the link provided in the email or by visiting DPD Tracking. If you need further assistance, our customer support team is always here to help.
Return Rates by Region:
|
Region |
Return Price (Courier €) |
Return Price (Pick-Up €) |
|
LATVIA - Riga |
€9.90 |
Free |
|
LITHUANIA, ESTONIA |
€15.90 |
Free |
|
ZONE 1 (Poland) |
€23.90 |
€19.90 |
|
ZONE 2 (Austria, Belgium, Czech Republic, Denmark, Luxembourg, Netherlands, Slovakia, Finland, Switzerland, Germany, Sweden) |
€43.90 |
€39.90 |
|
ZONE 3 (France, United Kingdom, Norway, Slovenia, Hungary, Croatia) |
€62.90 |
€58.90 |
|
ZONE 4 (Zone 4 – Bulgaria, Greece, Italy, Ireland, Portugal, Romania, Spain) |
€69.90 |
€64.90 |
Packages must be returned within 14 days of delivery. Free returns are available via pick-up points for eligible regions.
Lūdzu, sūtiet atpakaļ sūtījumus, izmantojot DPD Locker, izmantojot informāciju, ko esat saņēmis no DPD. Ja jums nepieciešama palīdzība, lūdzu, sazinieties ar DPD Klientu apkalpošanas nodaļu pa tālruni: 67 387 284 vai pa e-pastu info@dpd.lv
Money-Back Guarantee
At GEGE, we’re committed to providing diapers that are as gentle as they are effective. Our products are dermatologically tested, OEKO-TEX certified, and designed specifically for sensitive skin, so you can feel confident in choosing our products for your little one’s comfort and health.
Refund Policy
-
Full Refund: We offer a full refund in cases of product damage or defects caused during manufacturing or shipping. Please contact our support team immediately if you receive a damaged or defective product.
-
Refunds cover the product value but do not include original shipping costs.
-
To receive a refund, the product must be returned within 14 days of delivery in its original, unopened, and undamaged packaging.
-
To ensure it’s production damage, we will require additional photo proof of the damage.
Return Process
-
BALTICS (Latvia, Estonia, Lithuania): Returns are quick and automated! Upon delivery, you’ll receive a QR code for easy returns through DPD Locker, making sending items back at your convenience simple.
-
OTHER REGIONS: For returns outside standard regions, like Poland, please contact our support team in advance at info@thegege.com.
-
Return Timeline: Packages must be returned within 14 days of delivery. Our team will ensure the package is successfully received.
Refund Processing
Refunds are typically processed within 14 days of receiving returned goods at our warehouse. Due to bank or payment system processing times, additional time may be required for the refund to appear in your account.
-
Refunds will be issued to the original payment method used (credit card or PayPal).
-
Refunds can take up to 10 business days to appear in your account.
Additional Information
-
The money-back guarantee is valid for up to 14 days after your purchase.
-
Refunds do not include original shipping costs.
If you need assistance at any stage, our support team is here to help at info@thegege.com. We’re dedicated to ensuring your satisfaction and your baby’s comfort!
