At GEGE, we’re committed to providing diapers that are as gentle as they are effective. Our products are dermatologically tested, OEKO-TEX certified, and designed specifically for sensitive skin, so you can feel confident in choosing our products for your little one’s comfort and health.
Refund Policy
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Full Refund: We offer a full refund in cases of product damage or defects caused during manufacturing or shipping. Please contact our support team immediately if you receive a damaged or defective product.
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Refunds cover the product value but do not include original shipping costs.
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To receive a refund, the product must be returned within 14 days of delivery in its original, unopened, and undamaged packaging.
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To ensure it’s production damage, we will require additional photo proof of the damage.
Return Process
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BALTICS (Latvia, Estonia, Lithuania): Returns are quick and automated! Upon delivery, you’ll receive a QR code for easy returns through DPD Locker, making sending items back at your convenience simple.
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OTHER REGIONS: For returns outside standard regions, like Poland, please contact our support team in advance at info@thegege.com.
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Return Timeline: Packages must be returned within 14 days of delivery. Our team will ensure the package is successfully received.
Refund Processing
Refunds are typically processed within 14 days of receiving returned goods at our warehouse. Due to bank or payment system processing times, additional time may be required for the refund to appear in your account.
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Refunds will be issued to the original payment method used (credit card or PayPal).
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Refunds can take up to 10 business days to appear in your account.
Additional Information
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The money-back guarantee is valid for up to 14 days after your purchase.
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Refunds do not include original shipping costs.
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If you need assistance at any stage, our support team is here to help at info@thegege.com. We’re dedicated to ensuring your satisfaction and your baby’s comfort!
