SHOPPING
What are my options for purchasing GeGe products?

You can choose to make a single purchase or order the Monthly Box. By subscribing to the Monthly Box, a 4-pack box will be delivered every 4 weeks. With the Monthly Box, you save 15% off the regular delivery. If the baby is a more active user of diapers or pants, the delivery frequency can be adjusted so that the box comes more often.

Can I select multiple diaper or pant sizes for my box?

There can be several products (sizes, pants, and/or diapers) per one delivery. Nevertheless, when it comes to the subscription, it will be delivered as separate shipments.

What size should I order?

Our size guide is a great start to knowing how well the diapers/pants will fit your baby! Things to keep in mind when choosing the right diaper size for your little one:

  • What is the current weight of the baby?
  • What size are you buying now?
GEGE DPRS:
Size Standard Weight Consumption/day Qty/Pack Qty/Monthly Box
Midi 3 4-9 kg 8 54 216
Maxi 4 7-17 kg 7 48 192

 

GEGE PNTS:
Size Standard Weight Consumption/day Qty/Pack Qty/Monthly Box
Maxi 4 8-13 kg 6 40 160
Junior 5 12-18 kg 5 36 144

 

Can I order without registration?

All orders can be processed only after account registration.

 

THE MONTHLY BOX
I can’t change my Monthly Box subscription. What is happening?

If you can’t change your Monthly Box, this means that delivery is already processed. You can easily check this in the account under “My orders”. Changes to subscription can be done up to 5 days before the scheduled delivery date for each delivery.

How can I customize my delivery date and frequency?

Delivery can be easily adjusted in your account! Log in to User Account and there you can change the delivery dates, frequency, address, and payment method.

I want to switch my subscription of diapers to pants (or vice versa). How can I do that?

In your account at Monthly Box will be the option to Change Product, which will allow switching between Diapers and Pants or sizes, as well as the delivery method. If an order is already in process or just went through the system, product selection cannot be changed. The new product you selected will be shipped with the next order.

THE TRIAL PACKAGE
When does my Trial Package turn into a subscription?

10 days after the Trial Package order is placed, you will be automatically enrolled into a full Monthly Box subscription (4 diaper packs delivered every 4 weeks). After enrollment, subscribers can customize delivery frequency and products. Remember that with Monthly Box you receive -18% off from the regular delivery!

 

PAYMENTS
What methods of payment do you accept?

Currently we accept the following forms of payment: Visa, Visa Electron, MasterCard, Maestro. Payment security is protected by Stripe.

What should I do if my payment is not accepted?

If a payment has been declined due to an unknown reason, we suggest trying another payment method. If that’s not possible, please contact us: info@thegege.com
We remind, that a payment may be declined if you have entered incorrect payment information or there are not enough funds on the chosen account to make the payment.

Can I cancel my order?

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s been submitted.

 

SHIPPING, RETURNS & EXCHANGES
Is it possible to change the delivery address after the order has been placed?

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to change an order, including the delivery address, once it’s been submitted. If you need support, please contact info@thegege.com
Submitted changes will be done to your next order.

When the order is processed, any returns and cancellations will involve a payment system transaction fee – 1 EUR and return delivery costs, which are dependent on location.

What countries do you ship to?

We ship our products to Sweden, Denmark, Finland, Latvia, Lithuania, Estonia.
If you are interested in other locations, please contact us at info@thegege.com

What should I do if my order hasn’t been delivered yet?

Usually order should reach you within 1-5 business days after we receive payment and process order. If you still haven’t received order after 5 business days, please contact us for assistance: info@thegege.com

I have received damaged products. What is your return policy?

If you received damaged products, please contact us right away and we will sort it out as quickly as possible. Please contact us at info@thegege.com

Where can I enter a discount code?

To apply a discount code or gift card code to order, please enter code into the discount code field at checkout and click Apply.

How can I find out about your special offers?

To find out about upcoming sales and special offers, please subscribe to our newsletter by entering your e-mail address in the sign-up field below.

How does money-back-guarantee work?

If you are not satisfied with the product, please contact us at info@thegege.com and we will reimburse you entirely! Please note that the package must contain at least 90% of unused diapers before return.

 

PRODUCTS & INGREDIENTS
What makes GEGE stand out?

We asked thousands of parents about the key needs and problems they face in everyday baby care. Only then did we start to create GEGE products to ensure that they encapsulate everything you need. And most importantly — we thought about how we can help you save time, so you can have fun instead. From now on, no more worrying about running out of diapers thanks to our Genius Subscription Service.

How are the products tested?

As conscious adults, we make sure that our products are as environmentally friendly as possible and that they are made by ethical standards  — so no testing on animals!

When it comes to product quality, we use simple key techniques in the lab:

  • Wetness absorption — our products have up to 2x faster absorption than other brands on the market. This means that the liquid stays in the diaper/pants and does not leak. Quick absorption is critical to limit humidity on the baby’s skin and reduce potential skin rashes.
  • Wetness distribution: more even distribution means less risk of wet pants and more space for big things
  • Wetness blocking: our products are absorbent for longer than top competitor brands (up to 12h of absorption!)
  • Dermatologically tested — the product is highly reliable and safe even for the most sensitive skin.
Is GeGe packaging environmentally friendly?

Please help us be environmentally friendly by recycling the packaging! It’s made of BPA-free materials.

What’s so special about your pants?

We deliver only the best and latest innovative technologies. For PNTS, we have used Lycra. It gives more freedom for babies to move as this unique material is unmatched in softness. The flexibility of Lycra ensures that PNTS are even more breathable and also allows for easier changes than before.

PARENTING CLUB
13/Feb/2024
Modern relationships (2/2 article)

Time to take a deeper look into the dynamics between a couple when a baby becomes a central figure in their lives. You might have come across information on this topic before, but if you're reading this article, chances are you're seeking assistance, support, or sensing the impending changes. This article aims to provide insights into what might be happening in your relationship, offering valuable support as you navigate through this transformative period.

03/Feb/2024
Modern relationships (1/2 article)

The reasons people seek consultations may vary, but about 90% of the time, they revolve around issues within partner relationships. And it's no wonder! Building a healthy partnership, navigating life's changes, facing challenges together as a team, and sustaining the relationship afterward is undeniably tough. In the past, people rarely lived together as long as they do today. Modern life expectancy has significantly increased compared to our ancestors just three generations ago.

25/Jan/2024
SELF CARE and WHY YOU NEED IT

In our previous blog post, we explored the challenges of parental stress and its origins. Being a parent is undeniably a significant responsibility, demanding extensive resources such as time, care, consideration, resilience, and focus. To ensure a parent can effectively navigate their roles without experiencing burnout, it's crucial to prioritize the well-being of their internal resources—both mental and physical. This subject has gained considerable attention lately, with discussions, articles, and narratives shedding light on its importance.

03/Jan/2024
PARENTAL STRESS and SELF-CARE

To kick off this first blog post, let's dive into a topic that's not only serious but also crucial for all parents. It's safe to say that parenting stress is a universal experience; I can't think of anyone who hasn't encountered it at some point in their lives. While the term may be relatively new, its presence has roots that extend far beyond our immediate awareness. Let's unravel the essence of parental stress and understand its origins. The ultimate aim is to collectively draw insights on ways to navigate this complex issue and prioritize self-care.