Shipping and Returns

Below you'll find our delivery times, shipping costs and how returns work. We deliver with DPD — to your door, to a parcel locker or to a pickup point — and every order is tracked.

On this page Delivery times & costs Additional charges Order tracking Returns Get help

Delivery times & costs

Order before 13:00 on a working day and we dispatch the same day. Orders placed after 13:00, at weekends or on public holidays are dispatched the next working day.

Region	Delivery time	Shipping from	Subscription
Baltics (Latvia, Estonia, Lithuania)	1–3 business days	€3.90	Free
Finland, Poland	2–4 business days	€5.00	Free
Sweden	2–5 business days	€5.00	Free
Belgium, Germany, Luxembourg, Netherlands, Slovakia	3–5 business days	€5.00	Free
Austria, Czech Republic, Hungary, Slovenia	3–6 business days	€5.00	—
Denmark, France, Ireland	4–7 business days	€5.00	Free
Italy, Spain	4–8 business days	€5.00	Free
Portugal, Romania	5–7 business days	€5.00	Free
Bulgaria, Croatia, Greece	5–8 business days	€5.00	—

Delivery times are DPD's indicative estimates and exclude customs clearance and public holidays. In practice most parcels arrive at the shorter end of the range; the longer end applies during the November–December peak and to remote regions such as mountains and islands. The final shipping cost is calculated at checkout based on parcel weight and destination. Countries marked — are not currently covered by free subscription delivery.

Additional charges

A few remote regions carry an extra delivery charge:

Estonian islands — €9.00 (Kihnu, Vormsi, Hiiumaa, Ruhnu, Saaremaa, Osmussaar, Piirissaar, Naissaar)
Curonian Spit, Lithuania — €22.00
Crete — €7.00
Other Greek islands — €17.00

Parcel lockers & pickup points

DPD delivers to parcel lockers and pickup points in: Poland, Germany, Belgium, Netherlands, Luxembourg, France, Finland, Sweden, Portugal, Denmark, Spain, Czech Republic, Hungary, Ireland.

Maximum parcel weight for pickup delivery is 10 kg to Portugal and 20 kg to all other countries.

Order tracking

Once your order has shipped you'll receive an email with a tracking code, so you can follow your parcel the whole way.

Track it using the link in the email or at DPD Tracking. If you need help at any point, our support team is here for you.

Returns

Return timeline: Packages must be returned within 14 days of delivery.

Baltics — Latvia, Estonia, Lithuania

Returns are quick and automated. On delivery you'll receive a QR code so you can send the parcel back through a DPD Locker whenever it suits you — free of charge.

Other regions

Return shipping is paid by the customer. We can book a DPD courier for you and deduct the confirmed fee from your refund, or you can send the parcel back with any courier you choose.

Return rates by region

Region	Return price (courier)	Return price (pickup point)
Latvia — Riga	€9.90	Free
Lithuania, Estonia	€15.90	Free
Zone 1 (Poland)	€23.90	€19.90
Zone 2 (Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Luxembourg, Netherlands, Slovakia, Sweden)	€43.90	€39.90
Zone 3 (Croatia, France, Hungary, Slovenia)	€62.90	€58.90
Zone 4 (Bulgaria, Greece, Ireland, Italy, Portugal, Romania, Spain)	€69.90	€64.90

Packages must be returned within 14 days of delivery. Returns through a pickup point are free in the Baltics. For help with a Baltic return, contact DPD Latvia on 67 387 284 or info@dpd.lv.

Full details — including which products can't be returned once opened — are on our Refunds & money-back guarantee page.

Get help

Start a return yourself, or talk to us and we'll walk you through it. We usually reply within a few hours, Monday to Friday, 9:00-17:00.

Request a return Message us on WhatsApp

Or email info@thegege.com · Contact us

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